Frequently Asked Questions

Below you’ll find answers to some of the most frequently asked questions at Insaac Solutions. If you have a question don’t hesitate to email us at

INSAAC specializes in revenue cycle management for healthcare providers, Clinics, and specialty pharmacies.

• The recovery of an aged A/R due to a merger or acquisition, facility closure, or obsolete information system. • Collection focus for a company with staffing issues, i.e. heavy turnover or rapid growth. • Collection of a specific block of problem accounts (by payer, or age). • Clean-up of an A/R (neglected accounts).

INSAAC BD is located in Nairobi Nyerere road,Luthah Plaza 1st floor west wing and handles projects for clients nationwide. .

INSAAC is a consulting company hired by healthcare providers to obtain reimbursement from third party payers for their services.

INSAAC staff have experience with all third party payers, including AON, Resolution Health, CIC group, NSSF,NHIF, Madison Insurance, PACIS, Britam, AAR, Jubilee Insurance, UAP Insurance, APA, Trident, Pacific, Liaison, Sahara, Sanlam and many other corporates .

INSAAC charges a contingency fee based on cash recovered. 5 percent of the recovered amount.

INDSAAC will pursue the collection of patient payments “on behalf of a medical provider”, i.e. co-payments, deductibles, and non-covered services, however, INSAAC does not report to any credit bureaus and is not a collection agency. INSAAC’ staff are sensitive communicators and understand the importance of patient relations.

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